Outsource Your Business Processes to a Company You Trust

Vox Financial Partners are experts in regulatory change

Service Delivery Centre

You need smart, trusted people to successfully manage critical business processes outside of your institution’s walls, while maintaining a first-class experience for your clients.

Vox’s Service Delivery center offers high-quality staff, overseen by an experienced Vox executive team; secure, dedicated office space with VPN access to our clients’ systems; and a cost-effective and scalable resource model.

Our Service Delivery Centre consultants specialize in compliance testing, AML/KYC, client outreach, help desks, documentation processes, (e.g. IBOR repapering), and more.

People, Process, and Technology

We offer a modern, three-pronged approach focused on people, process, & technology.  We have access to a talented workforce, but we see process and automation tools as the key to handling growth without just adding people and cost. We use a three-pronged, integrated framework to maximize cost savings, productivity, and efficiencies:

  • People: We hire highly skilled consultants and specialists and include executive level oversight on each project.
  • Process: We consistently evaluate the processes we manage to identify opportunities for efficiency and cost-savings.
  • Technology: We’re well-versed in the best and most efficient technology platforms to support our business process objectives.

Client Need: Building an Effective and Efficient Team

Highly trained staff
Highly-Trained Team
deep industry knowledge
Deep Industry Knowledge
Senior management
Senior Management Oversight
.Continuous process improvement
Continuous Process Improvement
Rapid and Scalable resources
Rapidly Scalable Resource Pool

Best-in-Class BPO

  • Flexibility in Staffing: Our scalable model can quickly flex to support seasonal or other variations in business demand, without impacting your headcount.
  • Value: Our Service Delivery Centre is based in Belfast, a location with an abundance of high-quality, cost-effective talent.
  • Operationalization: We define, document, and refine repeatable processes to support efficient, predictable service delivery.

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